A global market leading financial institution had developed some client software to be used all over the UK. In order to avoid having to organise and run training courses all over the country the client wanted an interactive training CD-ROM that would allow clients to learn the software in a fun, easy-to-use way.
This project had a very tight timescale and had to be quick, stable and easy-to-use.
Using Flash and Director a full interactive training CD was developed. The system was broken down into core sections and a number of lessons devised for each section.
The user gets asked to perform various tasks on-screen using the actual system screens. Feedback is provided on whether they have selected the right or wrong option.
Various usability testing sessions were held to ensure the user interface and the flow of the CD was working correctly and this resulted in the final design. The final design incorporated tips and a "show me how" facility to aid the learning process.
The CD had the facility to remember lessons and sections completed allowing users to work their way through the CD at their own pace.
The CD has been shipped to over 500 clients in the UK and has saved the client considerable expenditure on training courses.
I was involved in the following areas: